General terms and conditions

Micro Hair Pigmentation (MHP) - GENERAL TERMS AND CONDITIONS

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German version

French version

1. Applicability

1.1. These general terms and conditions apply to all agreements between Prohairclinic and the client, where the former acts as seller and/or supplier of products and/or services.

These terms and conditions can only be deviated from in writing and with the express permission of Prohairclinic. The delivery of products and/or services includes, among other things, the application of a cosmetic tattoo (hair pigmentation, hair tattoo, tricopigmentation, SMP, MHP).

2. Liability

2.1. All services requested by the client are provided under the client's own responsibility and entirely at the client's own risk.

2.2. The client declares that he/she has reached the age of 18.

2.3. The client declares that he/she has made a well-considered decision to have hair pigmentation performed.

2.4. The services provided by Prohairclinic in the context of hair pigmentation are always a best efforts obligation. Therefore, Prohairclinic can never guarantee that the intended result will actually be achieved. Therefore, Prohairclinic is not liable for the failure to achieve the intended result, or for any damage that may result from the treatment, except in cases of gross negligence or intent.

2.5. If Prohairclinic is found liable for any damage suffered by the client, the compensation may never exceed the amount invoiced for the assignment in question.

3. Information about hair pigmentation

3.1. Hair pigmentation is a non-surgical procedure using the most modern and advanced cosmetic tattooing techniques to create the illusion of a fuller, "virtual" head of hair. During the treatment, you may experience mild to moderate pain; discomfort disappears almost immediately afterward, or at the latest a few days later. Unlike a "classic" tattoo, micro hair pigmentation will fade over time. This is due to the use of organic ink, which is hypoallergenic but biodegradable. The needles used are ultra-fine, and the pigments are injected only into the upper layers of the skin (dermis). Slight discoloration due to the effects of natural UV rays is possible, but extremely rare.

4. Future touch-up follow-up treatments

A touch-up or follow-up treatment is not included. The rate for a touch-up treatment is

– see website

- per hour started or the applicable rates at that time.

Please note: a touch up treatment is 1 session, or 1 single treatment

5. Applicable law and competent court - image material

5.1. In the event of a dispute, Belgian law applies and only the courts of Mechelen (Belgium) have jurisdiction.

5.2. Photos and images may be taken and used unrecognizably for any purpose. If this is not desired, the client must inform us in writing or by email no later than 30 days after their last treatment.

6. Included in the initial start-up treatment rate (3 treatments)

• · 3 full treatments/sessions with a maximum of 14 days between each session.

• Exceptions are possible but must be discussed in advance.

• Deviations are only possible with written approval from Prohairclinic.

  
  

7. Compliance with aftercare

Prohairclinic is not responsible or liable for the results if the aftercare instructions are not followed.

Failure to comply or partial compliance may cause the pigments to disappear/discolour.

8. Appointments and cancellations

Once the date and time of your treatment have been determined, you will receive written confirmation from us by email. Your appointment is only confirmed upon receipt of the requested deposit, which must be paid within 10 calendar days of the advance invoice being sent. Deposits are always non-refundable.

Failure to do so may result in the appointment time being reallocated to another client.

Once a treatment date is set, it is final. Cancellation or modification by the client is not possible; in such cases, the full deposit remains due. Deposits are strictly personal, non-transferable to third parties, and non-refundable. Prohairclinic reserves the right to have the treatment performed by a practitioner of their choice, provided they are certified in accordance with internal company protocols. Therefore, the assignment of a specific practitioner for subsequent appointments cannot be guaranteed.

Arriving late may result in a shorter treatment time or loss of the appointment.

The fee always applies at the reserved time, regardless of whether the client arrives on time. Prohairclinic will do its best to ensure your appointment can begin on time. However, due to circumstances beyond our control, we may have to cancel or postpone your appointment at short notice. In that unlikely event, we will do everything we can to notify you in advance.

We do not offer a compensation scheme if your appointment is cancelled due to circumstances at Prohairclinic.

9. Offer Validity:

30 days after issue (even when communicated verbally during an intake)

10. Result – guarantee

We use three treatments to achieve the final result. During these treatments, any light spots are corrected and the pigment density is checked to ensure it's sufficient to achieve the client's desired result.

Prohairclinic strives to ensure that you complete the treatment feeling satisfied.

Unfortunately, every skin type is different, so sometimes additional treatments may be necessary. A touch-up fee applies for these treatments within the already treated area (always within two months).

For adjustments outside the treated area, the touch-up hourly rate of ' see website ' will be charged per hour.

If lotions, shampoos, or minoxidil containing alcohol are used, they should be discontinued two weeks prior to treatment. Alcohol/ethanol-based scalp products should also be discontinued after treatment.

The client confirms that he is aware of the nature of the MHP treatment.

Hair pigmentation is a long-term change in appearance, and there is no complete guarantee that the markings can be successfully changed or removed at a later date. I understand that the effectiveness of the MHP treatment varies from person to person, and I understand that a very small percentage of clients do not respond well to the treatment, and that this small chance also applies in my case.