We received a bad online review! But there's a big problem...
- Bart verbeeck
- 1 sep
- 5 minuten om te lezen
Imagine opening your company mailbox one morning and seeing a notification for a new online review.
You click on it, full of anticipation, and then your heart sinks. A devastating, negative review . The writer is furious, deeply disappointed, and lashes out at the service, the aftercare, and the final result. You read the review, your heart pounding, and then something strikes you.
The author describes a treatment that our clinic does not perform at all.
That is exactly what happened to us at Prohairclinic in Belgium.
We recently received a review that was a real blow. The author described a failed hair transplant and was extremely dissatisfied with the results.
What is The Problem?
We, Prohairclinic, have been exclusively performing hair pigmentation for years. Hair transplants haven't been part of our offerings for quite some time. It felt like we'd landed in an absurd nightmare.
(Read hair pigmentation reviews written by our own customers here)
Wrong name, wrong treatment
The review referred to a clinic called Prohaarklinik, which, according to the author, had performed the hair transplant. The name sounds suspiciously similar to ours, but there is a difference. And that difference is crucial. We didn't know this person, we don't perform the treatment described, and the location was clearly elsewhere.
However, the review appeared under our name, thus unintentionally tarnishing our reputation.
This incident highlights a painful and important point in today's digital world: how easily someone's reputation can be unfairly damaged.
Reviews are a boon for consumers and businesses. They offer transparency, give potential customers a glimpse into the experiences of others, and help companies improve their services. Testimonials and examples of results are the pride of virtually every service provider.
But they're also a double-edged sword. An inaccurate or misleading review can, accidentally or intentionally, cause enormous damage.
The Impact of an Incorrect Bad Online Review
Imagine you're a potential client looking for a hair pigmentation clinic. You Google, read reviews, and stumble upon that one review about a "failed hair transplant."
You see the name Prohairclinic and think: "Oh, I shouldn't be here." You click away and continue searching.
While the clinic the author really meant continues undisturbed, we suffer from the negative perception this review creates.
It's unfair, frustrating, and detrimental to the hard work and dedication we put into our services.
For us, hair pigmentation is more than just a treatment; it's a craft. It's the art of creating a fuller, more natural head of hair using ultra-fine pigments.
Our clients choose us because they trust our expertise and the results we consistently deliver. Years of experience, continuous training, and a deep passion for our work have helped us build a strong reputation.
That reputation can be jeopardised in an instant by such an incorrect review .
The lesson we learn from this
This incident is a wake-up call for anyone who reads or writes online reviews.
Be careful!
For the consumer:
Check, check, check. Before you leave a review, double-check that you have the correct name of the clinic or company.
Is this about Prohairclinic or Prohaarklinik?
Is this about hair pigmentation or a hair transplant?
A small mistake can have big consequences for a company's reputation.
When you read reviews yourself, also read carefully whether the experience matches the service you are looking for.
Reviews and Reputations: The Truth Behind the Appearances
Online reviews of hair pigmentation or hair transplantation are powerful, and their influence shouldn't be underestimated. They have the potential to make or break a business.
However, their power rests on the truth. When the truth is obscured by a bad online review, whether accidentally or intentionally, the entire system loses its value.
We must all be aware of the vulnerability of online reputations and the responsibility we bear when sharing opinions online.
For us at Prohairclinic, this was a painful but valuable experience. It has made us realize once again how important it is to be transparent about our services and expertise. We remain committed to the highest quality in hair pigmentation and hope this blog post will inspire others.
The next time you read a review, or write one, take a moment.
Is this the right clinic?
Is the correct treatment described?
A moment of care can prevent a lot of unnecessary damage.
We have contacted Google to remove the inappropriate review (as Trustpilot has already done).
As we said, we have nothing to do with this, but we wish the reviewer good luck in finding a solution to the problem.
We sincerely hope that the right clinic can help you.
THIS BAD REVIEW WAS NOT INTENDED FOR OUR CLINIC.
WE ARE PROHAIRCLINIC IN BELGIUM AND HAVE ONLY BEEN PERFORMING HAIR PIGMENTATION FOR MANY YEARS.
We've never dealt with this person before; in fact, we don't even know him.
Moreover, the doctor he mentions is someone we have never worked with before!
I'd like to share my experience after a hair transplant performed over a year ago by Dr. Mantse of Prohairklinika. My overall impression is extremely negative, with a very unsatisfactory final result, as evidenced by the photos taken 14 months after the procedure.
The number of implanted follicles was much lower than agreed upon. We had initially planned a transplant of 4,000 follicles. However, a detailed examination at a Paris clinic revealed that only 2,500 follicles had actually been implanted. Furthermore, a biopsy at the same clinic concluded that almost 80% of the implanted follicles had not survived, attributing this loss to poor transplantation.
The contact and payment process raised serious questions. I was contacted daily via WhatsApp and asked for an advance payment to a personal account, far removed from the official channels clinics typically use.
On-site, the operating room setting didn't at all match my idea of a clinic. The surgery took place in what seemed like a private room, with a noticeable lack of visible medical staff and hygienic conditions that seemed highly questionable to me. Just before the procedure, I was urgently asked for cash payment, leaving me little time to think.
During the procedure, I noticed the practitioner's hands shaking, and I sometimes felt intense pain. Once the transplant was complete, I was surprised by the complete lack of any serious follow-up advice or postoperative protocol, including the absence of PRP sessions, which are now considered standard practice.
Afterward, I developed severe swelling, which I personally attribute to excessive anesthetic injections. Despite sending me regular follow-up photos, Dr. Mantse's responses were limited to, "It's normal, the results will be visible after a year."
After a year, the results were clear: I had significantly thinning areas, particularly in my right earlobe and at the back of my head, forcing me to shave to hide this disastrous result. When I complained, Dr. Mantse first denied understanding the situation and then tried to blame me, despite a year of follow-up photos in which he declared everything "normal."
I'm sharing this story in the hopes of warning and informing others considering hair transplantation so they can avoid a similar experience.
